Frequently asked questions
Product & Usage
What's included with the Eassy Master Styler?
The Eassy Master Styler comes with 5 interchangeable styling heads, so you can create soft waves, defined curls, sleek finishes, and added volume — all with a single tool. Everything you need for salon-quality results is included in the box.
Is the Master Styler suitable for all hair types?
Yes. Whether your hair is straight, wavy, curly, thick, or fine, the Master Styler is designed to work across all hair types. The adjustable heat settings allow you to customize your styling experience based on your specific needs.
Is the Master Styler safe for fine or color-treated hair?
Yes. The EASSY Master Styler is designed with adjustable heat control, which makes it safe for fine, damaged, or color-treated hair when used at the appropriate temperature. Using the correct setting helps minimize heat exposure while still achieving long-lasting results.
Does it have adjustable temperature settings?
Yes. The Master Styler features multiple heat settings so you can customize the temperature based on your hair type and desired style.
This gives you more control compared to many single-heat tools on the market.
How do I know which heat setting to use for my hair type?
Here's a simple guide: • Fine, thin, or color-treated hair: Use low heat. • Normal or medium hair: Use medium heat. • Thick or coarse hair: Use higher heat. We always recommend starting at a lower temperature and increasing only if needed.
How long does the Master Styler take to heat up?
The Master Styler heats up quickly so you can get started without waiting around. It's designed for real life — because your time matters.
Can I use the Master Styler on wet hair?
No. Always make sure your hair is fully dry before using any heat styling tool. Using heat on wet or damp hair can cause serious damage. For best results, blow-dry your hair first, then style.
How do I clean and care for my styling heads?
Allow the tool to cool completely before handling the heads.
Wipe them down with a dry or slightly damp cloth to remove any product buildup. Avoid submerging any part of the tool in water. Proper care extends the life of your styler significantly.
Is the Heated Eyelash Curler safe for sensitive eyes or lash extensions?
The Heated Eyelash Curler is designed with gentle heat to curl natural lashes safely. If you have lash extensions, we recommend consulting with your lash technician before use, as heat may affect the adhesive bond.
How does the Facial Hair Remover work, and which areas can I use it on?
The Facial Hair Remover uses a gentle rotating head to remove unwanted facial hair quickly and painlessly. It's safe to use on the upper lip, chin, cheeks, and sideburns. It's not recommended for eyebrows, as precision shaping requires a different technique.
What is the Eassy Beauty Kit and what does it include?
The Eassy Beauty Kit is our best-value bundle, combining the Master Styler, the Facial Hair Remover, and the Heated Eyelash Curler — everything you need to simplify your full beauty routine. It's perfect as a gift or as a complete upgrade to your daily tools.
Shipping & Orders
How long does shipping take within the United States?
Orders within the U.S. typically arrive within 3–7 business days, depending on your location. You'll receive a tracking number once your order ships so you can follow it every step of the way.
Do you ship internationally?
Currently, we offer free shipping across the United States only. We're working on expanding to more locations soon — stay tuned by joining the Eassy Club.
What payment methods do you accept?
We accept all major credit and debit cards, as well as other secure payment options available at checkout. All transactions are processed through a secure platform to protect your information.
Returns & Support
Can I return a product if I'm not satisfied?
Yes. We want you to love your EASSY products. If you're not completely satisfied, please review our return policy for eligibility details and next steps. You can always reach out to our support team and we'll do our best to make it right.
What should I do if my product arrives damaged or defective?
We're sorry if that happens — it's not the experience we want for you. Please contact us within 48 hours of receiving your order with a photo of the issue and your order number. We'll work quickly to send a replacement or issue a refund.
Do you offer customer support in Spanish?
Yes. We proudly offer customer support in both English and Spanish to better serve our community.
About Eassy
What makes EASSY different from other styling tools on the market?
EASSY was created by a New York City makeup artist who saw the same frustration every day: too many tools, too much time, and too much unnecessary heat damage. Every product is designed to simplify your routine without sacrificing results — because professional-quality beauty shouldn't have to be complicated.
How does the Eassy Club 10% discount work?
Simply subscribe with your email and you'll receive a discount code for 10% off your first purchase. You'll also be the first to know about new product launches, beauty tips, and exclusive member-only offers.
Have a question?
We're here to help. If you need assistance with your order, a product, or anything else — don't hesitate to reach out. Our team responds within 1–2 business days and we offer support in both English and Spanish.
Once your return is received and inspected, refunds are processed within 5–7 business days.